Obtaining the Skills Pass

The Skills Pass process consists of two Parts:

• Pre-Departure Course
• Tourism and Hospitality Skills Pass

Each part includes both Phase 1 the Online Training and Assessment and Phase 2 the Skill Verification Interview. The below explains the process following the Pre-Departure Course for candidates who will be working within the Tourism and Hospitality Industry.

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Phase

Following registration, the candidate is invited to purchase the pre-departure course and upon selecting the tourism and hospitality sector will carry out the following mandatory modules and at least one occupation.

Candidates must successfully complete the pre-departure course and the following mandatory bundle, including:

• Basic Customer Care Course and Assessment
• Basic Maltese Tourism Product Course and Assessment

Following successful completion of the mandatory assessments, the candidates proceed to the occupation selection. Candidates must select one occupation from the following options:

• Luggage Porter (Front Office)
• Receptionist (Front Office)
• Bar Waiter (Bar Staff)
• Commis Chef (Kitchen Staff)
• Commis de Rang (Food Service Staff)
• Other (If your specific occupation is not listed here, kindly contact us on [email protected] to guide you accordingly)

Once candidate passes the pre-departure course, the mandatory and occupation assessments successfully, the candidates receive a Phase 1 Confirmationwhich confirms that the online assessment has been successfully finalised.

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Phase

Upon successful completion of Phase 1 and receipt of Phase 1 Confirmation, the candidate is invited to book a slot for the Phase 2 Interview and pay €250. The assessor confirms the slot within a week and the candidate shall receive confirmation and instructions via email upon confirmation.

When booking a slot for the Phase 2 Interview, non-EU/EEA/EFTA candidates that require a visa to enter Malta, are required to choose their nearest VFS centre. On the other hand, non-EU/EEA/EFTA candidates that do not require a visa to enter Malta are to select the Institute of Tourism Studies in Malta for their Phase 2 Interview.

The Phase 2 Interview is a 30-minute online interview with one of our assessors. The assessor will ask a set of true-or-false questions about what was covered in Phase 1. The candidate will also answer open-ended questions to show their level of English conversation skills and their abilities in their respective occupation.

Upon successful completion of Phase 2, the candidate will then receive the Certificate of FullSkills Pass Achievement and will be able to work in the Hospitality and Tourism Industry Sector in Malta.

General Rules

• Purchases can only be made via Credit Card (Stripe payment).
• Candidates are given One free re-sit for failed exams. Any; subsequent re-sits are available for purchase.The re-sit prices are all at €100:
• Failure to pass the 2nd re-sit results in a 1-month lockdown period.
• Candidates have 42 days to complete the Phase 1 process. When expired, a 14-day extensions can be purchased if needed at €50.